Bin Hindi Informatics' electronic queuing systems revolutionizes UBL customer care

Thanks to Bin Hindi Informatics that has revolutionized the concept of Customer Service.

Gone are the conventional queuing days and Customers no more need to stand in line for their turn. They can await their number to be displayed and once their number is displayed then only they will have to approach the counter. This system improves customer satisfaction by reducing waiting time in long queue besides minimizing the aggravation of rubbing shoulders with other clients.

'We are extremely delighted obtaining Wavetec's Electronic Queuing system from Bin Hindi Informatics', said Mr. Tariq Rasool, HR Manager, UBL. ' E Queue system redefines customer care to a highly customer centric concept. It insures that customers receives a hassle free, personalized and out standing service quality', added Rasool.

'In this age of business, customer care is more directly important in some roles than others. For bank tellers in customer facing role, customer care assumes very high importance. We are confident that with Wavetec's eQueue system, UBL will not only have a smooth customer flow management but also get accurate knowledge about their service counter officials' efficiency, their service time and response level,' said Mr. A. Aziz Bin Hindi, General Manager, Bin Hindi Informatics.

'Furthermore you can easily have information about the number of walk-ins, number customer served, customer arrival time, customer waiting time, service time at your finger tips freeing you from visits and monitoring; ultimately saving you time and effort' said Mohammed Ansari IT Special Projects Divisional Manager Bin Hindi Informatics.