Dubai Customs offers dedicated call centre through Dubai eGovernment's AskDubai service

Through the AskDubai call centre, the public can enquire about various services offered by Dubai Customs through multiple channels of communication.

AskDubai is a unified, bilingual contact centre connecting to government departments in Dubai through multi channels including a call centre, internet chat, e-mail and fax.

It integrates key features of Customer Relationship Management, which has become a crucial component in many IT-enabled customer care services.

AskDubai utilizes industry-leading technologies that ensure each call gets immediate attention from an agent or an automated voice response system.

Salem Al Shair, eServices Director, Dubai eGovernment, said,

"We are pleased that Dubai Customs has joined our AskDubai platform, becoming the 15th government department to do so. Dubai Customs, being one of the busiest government departments in the emirate, deals with thousands of customers each day, and hence joining the AskDubai service will help the department focus on its core operations, while the large volume of calls is efficiently handled by the AskDubai team. The entire team at AskDubai has consistently demonstrated very high levels of professionalism and expertise, which is one of the main reasons for the success and popularity of this platform".

Commenting on the accession of Dubai Customs to "Ask Dubai, Ahmed Butti Ahmed, Director General of Dubai Customs, said, "We are pleased to be one of the institutions covered by "Ask Dubai" service, and we look forward through coordination with Dubai eGovernment to realize greater achievements for customer service in Dubai, and to raise the level of cooperation between government departments. Joining "Ask Dubai" service comes as a direct rendition to Dubai Customs strategy aimed at sustaining social and economic development of the Emirate of Dubai".

"Dubai Customs has always been dedicated to be at the forefront of government institutions which adopt electronic services in their transactions with partners and customers. Dubai Customs recently announced the full enablement of all its services which have become 100 per cent electronic; a first of its kind achievement at the level of government departments in Dubai," added Butti.

Among others, services from Dubai Customs that can be enquired about through AskDubai include No Objection Certificates for Marine Companies, Name Amendments, Customs Representative Cards, Bank Guarantee information and various renewal, amendment and cancellation procedures.

Some government agencies that have already joined AskDubai service include Dubai Police, Dubai Municipality, Department of Economic Development, Dubai Land Department, Dubai Chamber, Department of Health and Medical Services, Dubai Airport Free Zone Authority, Dubai Civil Defence, Awqaf and Minors Affairs Foundation (AMAF), Dubai Development Board and Dubai Public Prosecution.