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Thursday, November 26 - 2009

DED and Dubai Maritime City sign agreement to enhance customer service standards

  • United Arab Emirates: Thursday, March 27 - 2008 at 13:42
  • PRESS RELEASE

The Dubai Department of Economic Development (DED) and Dubai Maritime City, the world's first purpose-built maritime centre and member of the Dubai World Group, signed a partnership agreement to enhance the quality of support services offered to investors and customers.

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As per the agreement, Dubai Maritime City will use the license and business registration system used by the DED to issue licenses for individuals, companies, corporations, maritime consultation offices and all related maritime activities that work within the City. This initiative also highlights the effectiveness of DED's business registration and its keenness to share its successful experience and expertise with other government departments and authorities in Dubai.

Mr. Amer Ali, CEO, Dubai Maritime City and Mr. Ali Ibrahim, Deputy Director General for Executive Affairs at DED, signed the agreement. Officials from DED and Dubai Maritime City attended the signing ceremony held at DED.

"One of the strategic objectives at DED is to constantly review existing procedures and norms in an attempt to simplify rules and regulations. The business registration system at DED has been thoroughly streamlined and made more user-friendly. Investors can now set up businesses with the minimum of procedures and paperwork and DED will assist them in their dealings with other government departments,"


said Mr. Ali Ibrahim.

"Through this agreement with Dubai Maritime City, we are reiterating our commitment to work together on initiatives that will support the development and progress of Dubai," added Mr. Ali Ibrahim. "We will share best practices and experiences, and explore mutually beneficial opportunities, which will enhance the quality of support services offered to investors and customers".

Mr. Amer Ali said: "The vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President & Prime Minister and Ruler of Dubai, has strengthened Dubai's standing globally as the business, trade and tourism hub of the region. The agreement with DED will contribute in our efforts to shape Dubai as a destination of choice for international investors and multinational corporations".

"This new initiative will be the first step in our journey to strengthen transparency in the management of mutual operations and support overall growth pertaining to our scope of work," he added.

Mr. Ali Ibrahim said DED is committed to continuous improvement in performance and is on the lookout to enhance and upgrade its systems to sustain and develop its image as a customer-centred department.

Through the agreement, DED will supervise the phases of operating its business registration system at Dubai Maritime City, in addition to providing technical support to attain improved performance and simplified procedures, and further develop the services provided by the two organisations.
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Notes and media contacts

About Department of Economic Development (DED):

The Department of Economic Development (DED) was established in March 1992, with the objective to organise, regulate and boost trade and industry within the Emirate of Dubai. The DED has moulded its mission of building a futuristic establishment, in accordance with the vision of the Government of Dubai and in the light of globalisation and the requirements of a digital economy. One of its key functions is to encourage local and foreign investments in commercial and industrial projects, and create the appropriate environment for investors.

The DED's other functions comprise a wide range of regulatory activities including the preparation and maintenance of a commercial register and the supervision of all organisations. The DED is responsible for regulating the affairs of commercial agents and brokers and commercial advertising offices, in addition to overseeing and controlling the insurance industry in the Emirate. Examining the participation of the government in the private sector and representing the government in companies where it has a stake, also comes under the purview of the DED.

About Dubai Maritime City:

Dubai Maritime City is a 227 hectare fully-equipped, iconic and multidimensional maritime centre providing a world-class infrastructure and environment for the global maritime industry and related sectors. Dubai Maritime City is driven by the needs of both local and international marine and maritime communities for a dedicated hub.

Dubai Maritime City capitalizes on the strengths of Dubai as a regional and international hub for trade and commerce, redefining the global maritime industry. It will provide a strategic location for the maritime industry sectors across the full spectrum of maritime business - maritime management, maritime services, maritime retail and recreation, maritime education and research, ship repair and maintenance, yacht repair and maintenance.

When completed, Dubai Maritime City will be a vibrant mixed use development for the maritime industry, comprising industrial, commercial, residential and leisure facilities housed on a man-made peninsula between Port Rashid and Dubai Dry Docks. As a peninsula development, Dubai Maritime City harnesses the benefits of open sea access for the industrial community, yet creates a mesmerizing living and working environment with breathtaking sea views in a vibrant commercial hub. By offering world-class infrastructure, services and regulations, Dubai Maritime City will create a unique specialized environment that promotes the networking and integration of leading maritime companies in one destination.

For further information, please contact:

Nedal Alasaad/Nafisa Marzouki
ASDA'A Public Relations
Exclusive Affiliate of Edelman PR Worldwide in Middle East and North Africa
P O Box 28063, Dubai, UAE

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