Training workshop in E-logistics, customer service and the supply chain

But "what if" the companies and their executives know how to keep the customer satisfied every time, all the time? This workshop, (which is being launched in Fujairah and Dubai,) will mark the beginning of a series on Logistics and Supply Chain Management specially developed by TransLogistique Canada (TCL) www.translogistique.org - a consulting company with over 20 years of track experience in training people around the world.

Now, in association with Global Resources (www.globalri.com) in Dubai and Business Services established in Fujairah, the Canadian consultant will work with companies and their executives participating in the high-powered workshop to unlock the value of their customer relationships. TCL will leverage real-world experience to help participants deal with their customers in more skillful and satisfying ways especially in the value added logistics services. TCL delivers on this promise by optimizing the interaction between people, process and systems within the organization to achieve higher levels of customer satisfaction and greater return on investment (ROI).

TCL will do this in 3 ways:
1) Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service;
2) Design and Implementation of business process techniques to serve the customer in efficient, effective and consistent manners; and
3) Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology.

The TCL approach is to work closely with UAE and Middle East clients to help them capture the knowledge of their team so that they can leverage it to build more valuable, long-term relationships with their customers. To learn more about these training programs in Logistics and SCM, please call Global Resources on 04-294-9337.