Oracle Egypt's Global Support Services Center is officially opened

The opening followed a meeting between His Excellency Dr. Ahmed Nazeif, the Prime Minster of Egypt, and Mr. Giacoletto accompanied by an Oracle delegation, during which Oracle efforts in Egypt, as well as the cooperation in the IT field were discussed.

Starting in July 2005, phase one of the program provided global customer support services to cover Oracle's e-Business Suite business applications. The second phase has extended the support coverage to provide core competencies in Oracle'technology platform and other areas of enterprise resource planning (ERP) applications, and has introduced other services including Oracle On-Demand, Oracle Advanced Customer Services and the Customer Management Center.

Oracle Egypt's new Global Support Service Center will help Oracle customers maximize their Oracle investment through the optimization of system availability and performance of their Oracle products. Oracle Support has long been a leader in providing the highest levels of customer support and service innovation to Oracle's global customer base.

Commenting on the opening, Sergio Giacoletto said:

"Oracle has a strong commitment to developing and expanding its service and support to its global customers and Egypt has increasingly become an important hub for global companies. The official opening of our new global support services centre demonstrates Oracle's understanding of the potential growth of the country."

The Minister for Communication and Information Technology added: "I am delighted to be part of the launch of Oracle's Global Support Services Centre. I also appreciate Oracles efforts to boost Egypt's ICT sector, while recognising and valuing our resources and skills within this sector. Oracle is consistently investing and supporting Egypt's ICT sector through training and education to strengthen our resources, and the new support centre, surely demonstrates Oracle's commitment to bridging the digital divide."

In close co-operation with the Ministry of Communication & Information Technology Oracle is investing in training students, young professionals and school and university teachers to become skilled technicians to handle high volumes of support activities.

During calendar year 2007, over 1,000 professionals were trained on Oracle technologies, most of whom obtained Oracle Certified Professional (OCP) certifications. Armed with its ISO90001 Certification, Oracle's new facility will become one of the largest technology centres in the Middle East, hosting over 520 professionals.

Egypt's Global Support Service Centre provides world class support in multiple languages and dialects including Arabic, English, French and Spanish. Oracle has equipped the new facilities with the essential infrastructure to create a best-in-class employee working environment.