Middle East telecom industry outlook burgeoning

Since the telecom industry is addressing customer experience as a competitive differentiator and growth driver, many service providers are investing heavily on doing it in a proper way.

'It is not easy to decide on a strategy to evolve from a customer service focus to the broader orientation of customer experience - but even more of a challenge is executing this strategy. Defining, developing and implementing these changes is what Neoris has based its fundamental professional services strategy on. With our proprietary methodologies and wide experience in this field we help our clients to ensure successful creation and delivery of a compelling and superior customer experience' said Manuel Abat, Manager Director of Neoris Middle East, who shall present at the Connect Mecom Summit in Abu Dhabi.

'With over 200 clients (30 in the telecommunication) , 25 blue-chip technological alliances, and it's consecutive worldwide positioning amongst the top 10 IT service organisations, and the credible 7 back to back globally recognised awards are evidence that Neoris is globally benchmarkable' Arben Jusufi, Business Solutions Manager at IIR Middle East, organisers of Connect: Strategic Telecoms Summit, United Arab Emirates.

As liberalisation has spread throughout the region, 2008 will be the year in which telecom operators need to explore different business automation models to maintain their growth. Only at Connect: Strategic Telecoms Summit will you be able to explore growth opportunities, refocus your strategy and generate new revenue streams.

Share the experience of over 30 outstanding speakers! MECOM (Middle East Communications) exhibition is pleased to announce its conference Connect: Strategic Telecoms Summit, a forum for debate, discussion and solution finding, taking place in Abu Dhabi from 25 - 29 May 2008.