DHL solutions in the limelight again at Dubai Quality Awards

The award was given to DHL as a result of its commitment towards developing and consistently improving robust processes to maintain excellence and service quality. HH Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, presented the certificate to Noel Saldana, Quality Manager, DHL Express, and Derek Tully, Operations Manager, DHL Express UAE.

Commenting on the achievement, Janet Jweihan, DHL Express Country Manager, UAE said:

"All our processes and sub-processes in the UAE are certified to the latest ISO9001:2000 quality standards. This helps to ensure that our employees deliver the best service while customers find it easier to do business with DHL. It is gratifying to see that Dubai Quality Awards, which is known as Dubai's quality roadmap, has cited our processes as a model in total quality management and best business practices. This certificate is a great triumph of our teamwork and will motivate our hardworking staff to continue their efforts to maintain DHL as the first choice for customers."

DHL Express has previously been awarded two Gold awards by the Dubai Quality Awards, in 1995 and 2001.

Globally designed and then customised to diverse operational environments, DHL processes form a common framework for employees across the company's network of 220 countries, to deliver services in a consistent and uniform manner.

"DHL has been systematically enhancing our customer experience in the UAE through reviews and assessments of our processes based on internal as well as external quality audits, suggestion schemes, market research and customer surveys. Such meticulous management and improvement of processes have contributed significantly, to the evolution of DHL from a document delivery company into a one-stop shop for all transportation and logistic needs," Jweihan added.

DHL also harnesses state-of-the-art technology to provide innovative solutions and ensure faster, efficient service delivery. Some of the industry-leading technological innovations of the company include DHL Connect online shipping service, DHL Shipment Processing Systems - a management tool for complex shipping needs - and DHL Tracking Tools.