KFH wins the late Emir's 'Jaber Quality' award for 2008 for call centre performance

The award was for the unique and outstanding performance of the call centre (Alo Baitak), where KFH represented the financial, banking and insurance sectors during a distribution of awards ceremony that was organized in the Conference Hall in the Industry and Commerce Chamber on Monday, sponsored by Jassem Al-Kharafi, the former chairman of the parliament.

The Assistant General Manager for Banking Sector Mohammed Nasser Al-Fozan stated that this was the third award that (Alo Baitak) 803333 has won since it emerged 4 years ago.

The bank won "Al-Tamayyuz" award from the Bordeaux University in Canada in 2005 as the first call centre in the Middle East, "The Most Evolutionary Call Centre" in the Middle East for 2007, since it was established in April 2004, to match the growing client base and the escalating need for an advanced and fast method to be connected with them around the clock every day.

The centre made a huge success, and became a window where clients can view KFH's services and products. Moreover, it succeeded in selling many products, like travel insurance, credit cards, and other products.

Regarding the purpose of the "Jaber Quality" award, Al-Fozan said that it came as a reflection to the development policy and the qualitative leaps in KFH's business and its services; in addition to its eagerness to ensure recognized world standards on the technical system level, which led to an increased market share that all KFH's employees work hard to maintain and expand.

Concerning the latest updates about the call centre, Al-Fozan announced the launching of "Sawtak" service, which is an advanced Speech Recognition system implemented by KFH for the first time in Kuwait, the Gulf and the region. This modern technology serves to improve KFH's call centre (803333) services.

He added that the development and change to offer high quality services also reaches KFH's employees in the centre, by intensifying the specialized training courses that they receive in the fields of quality, the call center's duties, or any other skills related to dealing with clients and answering their queries.

Moreover, the centre serves as a platform and a training environment that offers basic data about most of the employees working in branches, and the service providers' centers in various sectors, since the call centre employee has access to updated data about the services and products of KFH.