Better customer service, an ongoing commitment at IKEA Kuwait

Continually building upon the knowledge-base and on-the-floor know-how of co-workers has thus always been a priority for IKEA Kuwait.

With this in mind, IKEA Kuwait recently held training workshops for co-workers and middle to senior management teams covering subjects ranging from managerial and leadership skills to sales and client servicing culture.

Conducted by Dr Abdo Bichara Bardawil, the insightful workshops were attended by over 160 IKEA Kuwait co-workers including managers and supervisors.

Training programs are key to enabling each functional department to work better towards customer satisfaction, explains IKEA Kuwait General Manager Adel Al Shamali.

"Developing co-worker skills translates into better customer service. Our co-workers benefited from different approaches and case studies presented in the training program. I believe that our co-workers are our most influential brand ambassadors and they reflect what IKEA Kuwait is all about, and that's why honing their skills-set is crucial".

The 'Service Excellence and Sales Techniques' training module, in specific, will equip IKEA Kuwait's co-workers to continue to offer more value to customers through an improved customer focus which meets the needs and expectations of IKEA's customers.