Renault's Carlos Ghosn honors Zahid Tractor quality service

The exclusive importer of Renault vehicles in Saudi Arabia was among 72 dealers from 37 countries that won the award on April 7, 2008.

Renault CEO Carlos Ghosn presented the award to Mr. Alain Sykora, Director Automotive and Raed Abu Rub, Service Manager, of Zahid Tractor at a special ceremony held in Paris in April 2008.

The awards were based on more than 2 million telephone surveys of Renault customers in 34 countries. The best dealerships achieved a score of 90% of completely satisfied customers.

Zahid Automotive Director, Alain Sykora, said the award further enhances Zahid Tractor's solid reputation for delivering a highly efficient and effective service operation.

"We are immensely proud of our service team for their dedication towards ensuring the complete satisfaction of each of our customers." Sykora said.

Renault launched its Global Quality Awards in 2006 to distinguish brand dealerships with the best quality in sales and after-sales. Prizes are also awarded to dealers making the most progress.

Since the launch of Renault Commitment 2009 in February 2006, Renault has embarked on a worldwide plan to improve service quality and position the New Laguna among the top-three in its segment in terms of product and service quality.

The first part of the Renault Excellence Plan has identified 20 essential "customer moments" that must be systematically respected to increase customer satisfaction in sales and after-sales.

It has also provided for a network training system and financial incentives linked to service quality.

The second part of the plan, inspired by industrial processes such as Renault Production Way, aims to standardize methods and tools to increase the productivity and efficiency of the sales network.

"Renault clients have high expectations that match the high quality of their vehicles," said Sykora. "This award inspires us to work harder and ensures that Zahid Tractor remains among the most qualified Renault dealerships in the world."