DNRD awarded for best implementation of e-complaint system

The award came as a result of the commitment of the Director of DNRD and its staff to successfully execute the system which plays a vital role in ensuring customer satisfaction and serves to protect the customers' interest in terms of transparency, privacy and efficiency in registering complaints regarding DNRD's various services.

Through the e-complain system, residents and visitors to Dubai are able to voice their specific concerns resulting from dealing with the various DNRD departments online through www.ecomplain.ae. This is the last in a host of channels dedicated to dealing with customers including Amer service which enables the public to post their comments through the hotline 800-5111, or fax 04-3981177, email and www.amer.ae.

On the other hand, Aisha Al Hashemi and Manar Al Hammadi were honoured with the 'Unsung Heroes' trophies, for their readiness to serve customers promptly. After the announcement of the results, DNRD employees celebrated their achievement and exchanged sweets and flowers at the department headquarters, Dubai International Airport, as well as other external DNRD centres.

Major General Mohammed Ahmed Al Marri, Director, DNRD said,

"We will continuously strive to offer the best services to our customers. We had already announced in February that, of the total 197 complaints received, 90 per cent were registered through our web site. Today, we are celebrating our win and the great results of our customer satisfaction survey."

Al Marri stressed that the encouraging results were nothing but a great incentive for DNRD to strengthen its efforts to introduce simpler procedures, encourage employees' best performance and increase productivity.