RTA receives a visiting delegation from Dubai Municipality

Laila Ali bin Hareb, Director of Customer Service Centers Department at RTA Corporate Support Services Sector, described these external visits to Customer Service Centers Department as very important.

"They are equally important to the Department in gaining extensive skills needed by Customer Service employees such as inter-personal skills, elocution, courteous dealing with clients and benefiting from the expertise of other agencies which have extensive knowledge in customer service.

"The visit aims to ensure the ongoing and fruitful interaction between the RTA and Dubai Municipality, through introducing the Municipality team to the best policies and practices applicable at the Main Customer Service Center of the RTA. The delegation was also briefed on the online services that save time and effort of clients and the methodology applied to serve both internal and external clients of the RTA. Discussions also covered services offered by the Customer Service Center at Dubai Municipality and the two parties explored way and means to exchange and share expertise.

"The Main Customer Service Center made a presentation about the Organization Chart of Customer Service Centers, including Subsidiary Customer Service Centers, Main Customer Service Center and package of services rendered to the public. The parties reviewed means to boost communication with various customer categories and the importance of establishing links between the RTA and Dubai Municipality. They also explored the possibility of engaging in a contractual relationship to plan rendering reciprocal services for the benefit of both entities," added Laila.

Laila guided the visiting delegation in a tour of the Main Customer Service Center and explained the wide range of services provided to customers under one ceiling. There are 149 services offered at the Center including IT services, Parking & Road Fees services, Right of Way services, and Licensing services. Supporting facilities are also in place such as the Coffee Shop, Bill Payment Machines and ATMs, as well as the Business Center, which provides all facilities required by clients such as printing of application forms and fax services.

The tour was interceded with friendly dialogues between the two parties and the visiting delegation of Dubai Municipality praised the concept of the comprehensive employee currently applicable at the Center. In particular the delegation members were impressed by the system of depositing funds after the working hours directly to the evening deposit treasury, known as Night Save.

At the end of the introductory tour, Laila stated that the Main Customer Service Center is ready to receive all delegations visiting from various government agencies and exchange expertise with them so as to enhance quality and excellence drive in the field of customer service across the government departments.

The visiting delegation included Asma Al Jasmi, Head of Al Tawar Center & Leader of the Comprehensive Government Employee Team, Rashid Al Janahi, Administrative Officer and Abdullah Al Hias, Customer Service Officer. The delegation was received by Ahlam Al Feel, Manager of the Main Customer Service Center, Hana Al Murri, Manager of the Call Center, Amani Fareed, Senior Customer Service Officer, Ameena Ahmed Taher, Customer Service Officer, Ahmed Al Salami, Customer Service Officer and Abdul Rahman Al Za'abi., Customer Service Officer.