DHL Express hosts business leadership event with world renowned motivational speaker

DHL Express invited this top tier speaker to Egypt in an initiative aimed at providing added value to key customers, through sharing dynamic organizational perspectives that are relevant to business in the region.

Commenting on the DHL evening with Lipkin, Bernard Pascal, DHL Express Country Manager, Egypt said:

"Globally, businesses are seeing a paradigm shift, which prompts even the biggest names to take a fresh look at their customer service and sales strategies. At DHL, we are committed to providing customers with intelligent logistics solutions and a first-class service. But we strive to do better every day. With our service initiative First Choice, we aim to be first choice for every customer, every time."

Pascal reiterated that DHL believes in maintaining a dynamic, win-win relationship with customers, because the company's success depends on the success of its customers.

"Lipkin reminded us that reorganizing ourselves and unlocking our potential is the most effective strategy if we want to keep progressing as individuals and as businesses. We are confident that our event has inspired our customers to think in an entirely new way and their enthusiasm to continuously improve their own businesses will have a positive impact on DHL," Pascal concluded.

In Lipkin's talk titled 'Live above the line - how to become a sales and service champion,' he detailed sales and service strategies to help maximize business and build strong and lasting relations with customers. Over 180 guests attended the session held at the Semiramis Intercontinental.

Lipkin also shared with the audience the Ten Laws of Sales and Service Leadership, which he has formulated over years of research into the traits, attitudes and actions of pre-eminent performers.

Lipkin's ten laws are: Focus on success; Own the business; Prepare to win; Be courageous; Care deeply about your customers and clients; Listen intensely; Communicate with confidence; Be a team player; Be hungry for Kaizen (i.e. continual improvement); and Be disciplined.

Billed as Canada's finest motivational speaker, Lipkin is a globe-trotter who addresses over 100,000 people across 60 different companies and diverse business sectors on an annual basis. He is the President of Environics, a motivation and sales empowerment division of Canada's leading research house, Environics Research Group.