Dnata Contact Centres receives two nominations in the 2008 Middle East Call Centre Awards

The Awards, now in their third year, are regarded as the most prestigious event in the contact centre calendar by those in the region's fast growing industry.

Head of Contact Centres at Dnata, Steve Davies, said: "It is great news for Dnata to be nominated in these two categories. The Middle East Call Centre Awards are very highly regarded in the industry and these nominations help us to raise our profile and ensure the business community is alerted to the very high levels of service we offer."

Dominick Keenaghan, Chairman of the Middle East Call Centre Awards '08 committee added: "We are delighted to see a major regional brand like Dnata boosting the profile of call centre business in the region. The Awards '08 event itself is a celebration of excellence in the Middle East market and Dnata's involvement is consistent with our mutually held view that properly planned and managed contact centre's are a major driver of ongoing customer satisfaction, loyalty and retention."

The emergence of Dnata Contact Centres as one the region's most forward-thinking contact centre operations has been reinforced by its recent announcement of a major stake in South Africa-based contact centre outsourcer, Mindpearl.

The latter offers Dnata significant extra capacity in cities such as Barcelona, Brisbane, Cape Town and the South Pacific, supplementing its existing regional units operating in Dubai, KSA, Kuwait, Oman and Abu Dhabi.

This geographical spread of operation will give the company true "follow the sun" 24/7 capabilities, and a projected total capacity of more than 3000 seats within the next 4 years.

Steve added: "The recent announcement of the deal with Mindpearl, which sees the expansion of Dnata's capacity worldwide, is indicative of our vision to grow our business without compromising on our commitment to quality, standards and customer service."