Hi-Speed Internet Access for Al Bustan Palace Hotel

The service allows business travellers and holidaymakers alike to log on to the internet, with authentication, around the hotel at speeds that are the fastest in the sultanate.

"Today's travellers are ever more sophisticated and have higher and higher expectations," comments Tony Zamora, General Manager of Al Bustan Palace Hotel. "It doesn't matter if a guest is thousands of kilometers from his base - he expects to have access to the same facilities as when he's at home or at his desk. A full array of telecoms services is expected as much as room service. Many guests don't even bother to ask if HSIA is available. They just assume it is. In the competitive hospitality industry, providing HSIA to guests is no longer optional."

The company responsible for Al Bustan Palace Hotel HSIA project is KOM based Infocomm, the first company to offer this service in Oman and already responsible for similar projects in luxury locations such as the Bar Al Jissa Shangri La and the Chedi, as well as in other top class hotels around the Gulf. "This really is a prestige project and we are delighted to have undertaken the challenge," remarks Infocomm GM, Rafid Mukadam.

Nitin Awasthi, Infocomm HSIA Consultant and the person responsible for the planning and execution of the project is very satisfied with how the job went and adds:

"From our point of view, the most important thing was to make sure the guests had a secure connection using the latest in both wired and wireless technology. And of course, as Al Bustan Palace Hotel is one of the world's best hotels, it is essential that the entire system is one that fully meets the highest international standards."

With obvious pride, Awasthi goes on to say: "A key factor in a project of this kind is to provide a complete solution to our client's requirements. With this in mind we conducted training with staff from Al Bustan Palce Hotel's IT Department to ensure that they are able to offer the necessary technical support. This is particularly important as guests are sure to have a variety of software installed on their laptops so staff have to be ready to deal with all kinds of queries."

Using the new HSIA system guests at Al Bustan Palace Hotel will be able to choose from a variety of hi-speed internet packages and the amount of time they spend on line will be reflected in their final bill at check out. Indeed, the payment interface for this process has also been specially designed for the hotel by Infocomm's technical team.