Dubai Trade extends its Call Center timings to facilitate customers, business community

The Call Center will soon be working 24 hours. The extended hours of work will be of great help to customers as well as the business community.

The Call Center, which offers services to online customers of Dubai World subsidiary companies such as DP World, Economic Zones World (EZW) and Dubai Multi Commodities Center (DMCC), in addition to Dubai Customs, earlier used to work from 7:00am till 11:00pm six days a week.

It provides all kinds of help to customers utilizing the online services provided through the Dubai Trade portal including information on services and solutions to service-related problems.

Mr. Mahmood Al Bastaki, the Director of Dubai Trade, said that the new working format will benefit Dubai's trading community as well as its customer base.

"The decision to extend the Call Center's working hours reflects Dubai Trade's commitment to provide the most efficient service platform to customers. Now our team will be on call every day of the week from morning till late in the night. This will certainly increase customer satisfaction and enhance trade flow," he added.

Commenting on Dubai Trade's decision to extend the timings of its Call Centre, Mr. Sanjeev Saraf, General Manager - Operations, Maersk Kanoo UAE, said: "Dubai Trade's decision to extend the timings of its Call Center will be of great help to us. As a leading shipping company in the region, Maersk Kanoo needs to be in regular contact with Dubai Trade for its online services to get information on the status of our vessels , cargo and filing of manifest. We have approx. 15 vessels calling Jebel Ali port on a weekly basis. The extended Call Center timings will make our task easier since we can get in touch with them any time we need."

The Dubai Trade Call Center has proved to be very popular since its launch in May 2007.

Initially working with a team of only three staff, and an average of 100 calls a day, the Call Center has grown to 21 highly skilled team members, who respond to over 500 calls a day from customers seeking help on various service-related issues that might come up during the trade flow.

The Call Center had received suggestions from several customers to extend its timings so that it becomes more accessible.

The center is now fully equipped to provide better service and all-time support. The new schedule will be of particular help to those in the business community who normally work at weekends.