Dubai Trade boosts customer outreach activities to encourage frequent dialogue

Most recently it met with the leading freight forwarder, Globelink West Star Shipping, a major user of the portal, to obtain direct feedback on its trade and transportation electronic services.

Dubai Trade Director, Mahmood Al Bastaki, together with other senior officials from Dubai Trade, DP World, the Jebel Ali Free Zone, and Dubai Customs, held across-the-board discussions with Globelink on new developments in operations and services and addressed the company's specific requirements and concerns on the range of services offered to facilitate businesses of Dubai World clients.

At the meeting that took place at the Globelink offices in Dubai, representatives were also briefed on the recently launched Centralized E-Payment Gateway System, Rosoom that enables online payment transactions with Dubai World companies.

Under the customer outreach program, representatives of Dubai Trade periodically hold extensive discussions with individual companies in order to strengthen ties with them and exchange ideas on improved portal services, in a proactive move to fine tune the online business solutions on its B2B platform.

Mahmood Al Bastaki, in his discussions with the global freight forwarder reflected upon the overall progress and technological developments made by the company to support Dubai's burgeoning business sector and laid great emphasis on Dubai Trade's commitment to its clients' satisfaction.

He said:

'Dubai Trade serves as an effective trade platform between Dubai World business units and valued clients such as Globelink. Our business is focused on delivering high-quality services that effectively streamline our clients' trade flow processes.

In order to do this successfully, we maintain a healthy, interactive dialogue with our clients enabling our team to fully understand their views, experiences and needs as a way to deliver better and more effective services. This exercise helps us evaluate the company's performance and provide genuine solutions and simplified process systems, when required, for the benefit of all.'

S. Sreekumar, General Manager-Commercial, Globelink West Star Shipping, said: 'Globelink's international transactions are multifaceted which is why we need partners who truly understand the complexities and nuances of the business. Dubai Trade has been consistently reliable; helping us immensely in our daily business transactions. We are certain that our constructive feedback will help the portal to further enhance its services.'

Dubai Trade has developed its innovative concepts to the level of becoming a key player in Dubai's trading sector. Constant upgrading keeps its services at pace with the changes in technology. By covering the entire supply chain, Dubai Trade brings together into a single community a vast majority of companies that interact with Dubai's ports, customs and the free zone for the purpose of trade.