UNB's quality credentials endorsed by global certification body

Union National Bank (UNB), one of the UAE's leading banks, has announced that Lloyd's Register Quality Assurance Limited (LRQA) has renewed UNB's ISO certification up to June 2011, across the bank's entire range of services in the UAE.

United Arab Emirates: Tuesday, July 15 - 2008 at 13:34
PRESS RELEASE

UNB's ISO certification.

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The certification covers the complete range of banking services across all operations comprising corporate, commercial, retail, private banking and wealth management, international, treasury and investment together with all support functions across an extensive network of banking centres and alternate delivery channels throughout UAE.

'I am very pleased to note that the LRQA has renewed UNB's Quality certification for a further period of three years. A pronounced adherence to quality and service leadership have always been hallmarks of UNB and these factors will continue to be strong differentiators in the years ahead as we continue to expand,'

said Mohammad Nasr Abdeen, CEO of Union National Bank.

Stating that UNB had been the first bank of its size in the region to receive the ISO 9001:2000 for its entire operations in 2001, Abdeen said,' I am glad that over the years, our quality focus has remained even as our operations have expanded significantly. I would like to congratulate all UNB staff for this achievement which reflects UNB's consistent adherence to the highest quality standards.'

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Notes and media contacts

About Union National Bank:

Union National Bank (UNB) is a public joint stock company incorporated under the laws of the United Arab Emirates in 1982. UNB operates through a wide network of branches and over 100 ATMs throughout the UAE. UNB is present in the Arab Republic of Egypt through its 94.9% owned subsidiary Union National Bank, Egypt (formerly known as Alexandria Commercial and Maritime Bank) which has 9 branches in Egypt.

UNB has two other subsidiaries. (1) Union Brokerage Company (UBC) which provides brokerage services for customers trading in shares and securities on Abu Dhabi Securities Market and Dubai Financial Market. UBC operates from state of the art offices which are located in Abu Dhabi, Dubai, Al Dhafra, Al Ain and Fujairah. (2) Al Wifaq Finance Company (AWFC) an Islamic Finance Company which offers Shari'a compliant products and services to tap the growing Islamic banking market.

UNB is the only bank in the UAE which has significant shareholdings by the Governments of both Abu Dhabi and Dubai. The major shareholders of UNB are the Finance Department, Government of Abu Dhabi (40%), Abu Dhabi Investment Council (10%) and the Government of Dubai (10%). The remaining 40% of the shares are held by the general public. The shares of UNB are listed on the Abu Dhabi Securities Market.

UNB has adopted the total quality management concepts and methodologies, quality management systems and a business excellence framework. A strong testament to this was when the Bank won the 2004 / 2005 Sheikh Khalifa Excellence Award, Gold category and the 2005 Dubai Quality Award in the financial sector.

In 2002, UNB became the first bank of its size in the Middle East to be ISO 9001:2000 certified across its entire operations in the UAE by Lloyds Register Quality Assurance for its Quality Management Systems under the terms set out by the United Kingdom Accreditation Service - UKAS - scheme. This certificate was renewed during 2005 and the bank is poised for recertification during 2008 demonstrating commitment to Quality and continuous improvement.

For more information:

Maha Mahmoud Karara
UNB
Ph: 02 698 4809 (Dir)
Fax: 02 6741600
Or
Brian Carvalho
Asda'a Public Relations
Ph: 02 6334133 (Ext: 286)
Fax: 02 6334233

Posted by Eman Hassan
Tuesday, July 15 - 2008 at 13:34 UAE local time (GMT+4)

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