Mumtaz Post ensures swift delivery of documents and parcels to over 100 countries

Mumtaz Post is the quick and efficient way to send urgent business documents and general items deemed 'top priority', at reasonable rates.

"Mumtaz Post or EMS is a premium service that covers most parts of the globe through our relationship with postal corporations. We have fined-tuned the product to offer greater value for money and backed it up with new features," said Ibrahim Bin Karam, CEO of Emirates Post.

"A track-and-trace facility gives prompt information on delivery and the consignor is protected by a money back guarantee, subject to certain conditions."

Emirates Post has launched a campaign to promote Mumtaz Post as an efficient and cost-effective service that gives customers total peace of mind and unmatched benefits.

The maximum weight and size vary from country to country. In most countries a maximum weight limit of 30 kgs (per item) applies. However, some countries allow higher or lower limits, and a detailed list is available at post offices. In general, the sum of the length and the greatest circumference must not exceed 3 metres.

Rates vary depending on the weight and destination of the postal item. Uniform charges apply within any emirate and between emirates. Post-dated payment facilities and monthly discounts are granted to contracted bodies.
All items accepted by Mumtaz Post are insured (free of charge) against delay, loss and damage.
In the case of loss or damage, the consignor will be paid up to a maximum of Dhs15,000 per item.

Compensation of up to (and not exceeding) Dhs20,000 per item may be paid for additional expenses, loss of market, reproduction costs and similar losses occurring as a result of delay, loss or damage.

The money back guarantee is not applicable if the item is returned by the customs from the destination country, if it is confiscated by the customs, if the address is wrong, if the delay is from the side of the destination country or if the item is detained by the destination country.

Each item under Mumtaz Post bears a bar code which enables the sender to track it by SMS or through the Emirates Post website ().
Items under Mumtaz Post can be deposited at any post office in the UAE at normal postal hours.