RTA announces half a million transactions processed in 4 licensing centers in H1 of 2008

Thanks to these efforts, the waiting time for submitting transactions was slashed from about one hour to 15 minutes, and the processing time of a transaction was cut to 5 minutes.

Al Tayer expressed his pleasure with the processing of half a million transactions in the first half of this year in 4 Licensing Centers; namely Deira, Bur Dubai, Al Aweer (Vehicle Showrooms), and Al Barsha (EPCO). Total number of transactions processed hit 78 thousand transactions per month.

Al Tayer made these remarks during an inspection tour to Licensing Centers to review achievements and changes made by the Team of the RTA Licensing Agency. The Team was tasked with simplifying transactions, cutting short time taken to deliver service, processing transactions in a record time according to the best international practices, enhancing the corporate identity in the Licensing Centers, and creating a suitable environment in customer waiting areas.

Al Tayer was accompanied in the tour, which lasted for three hours, by Ahmed Hashem Bahrouzian, CEO of RTA Licensing Agency, Ali Al Jasim, Director of Drivers Licensing Dep't, Mohammed Abdul Kareem Nemaat, Director of Vehicles Licensing Dep't, Ahlam Alfeel, Acting Director of Customer Service Centers Dep't, and a number of Directors in the Licensing Agency, and Customer Service Centers Dep't.

Al Tayer stressed the importance of sustained development of services offered by Licensing Agency, and introducing the principle of decentralization in delivering services to customers to ensure simplified processing of transactions and smooth payment of traffic fines.

He also highlighted the importance of renovating the archiving & indexing systems such that it will be easy to retrieve any document, once required. He called for intensive application of modern technology to create a traffic database to serve inquiries made by phone or over the internet.

Al Tayer set off his tour by visiting Deira Licensing Center, which managed to process 136,783 transactions in the first half of this year. He was briefed by Ahmed Bahrouzian on the changes made in the building and the expansion of service counters in order to maintain the corporate identity, create a healthy working environment, and provide a comfortable waiting environment for customers. Changes also included increasing the number of employees deployed to process customer transactions, and fitting video monitors to display the number plates not subject to auction and available for sale on daily basis to customers through those counters.

During the tour Al Tayer met several customers and attended to their views and comments on the services rendered by the Agency to probe the extent of their satisfaction with the time taken in processing their transactions. Visitors have generally expressed their delight with the waiting environment provided with the all the required services such as ATMs, and touch screens to process many transactions on line.

They were also pleased with the electronic monitors displaying number plates not subject to auction offered to customers in a highly transparent manner in accordance with the queuing numbers issued by the system, and slashing the waiting time. Ladies expressed their pleasure with the allocation of a dedicated office to process their transactions, maintaining their privacy and processing their applications in a smooth manner.

Al Tayer conferred with the Directors and Managers of the Licensing Agency and praised their performance in the past period since the establishment of the Agency. He called on them to redouble their efforts, act in a team spirit, and devise concepts capable of winning customer satisfaction.

Afterwards Al Tayer inspected the Licensing Center at Al Aweer (Vehicle Showrooms) where he was briefed on the developments made in the Center; including the increase in the number of employees & counters to serve the public, and resetting the customer seating area. Bahrouzian stated that customer waiting time in the Center ranges from 15 to 20 minutes and the time taken to process any transaction is 5 minutes. He revealed that the Center has so far processed 43,215 transactions in the first half of this year, at a rate of 377 transactions per day.

He added that future plans include addition of drivers licensing services, relocating the Number Plates Factory to create more room for customer waiting lounge, increasing the number of service counters, and slashing customer waiting time.

In the third leg of his tour, Al Tayer inspected Bur Dubai Licensing Center; which managed to process 26,522 transactions in the first half of this year. He concluded his tour by visiting Al Barsha Licensing Center (EPCO); which made a substantial shift in cutting short customer waiting time from 1 hour and 15 minutes to 16 minutes, cutting the average time needed for processing a transaction to 5 minutes. The Center was able to process 233,439 transactions in the first half of this year at a rate of 983 transactions per day.

Upon arrival at the Center, Al Tayer was received by Iyas bin Hindi, Director of Tasjeel in ENOC, who accompanied Al Tayer in the tour and briefed him on the expansion to be made in the Center next month. He revealed that 11 new service counters will be added such that the total number of counters will be increased to 22 counters. A new track will be added to serve renewal of registration of new vehicles which do not need technical inspection as they are still relatively new (less than three years), without requiring the driver to drop off the vehicle.

At the end of the tour, Al Tayer directed to renovate the technical inspection system of vehicles through seeking expertise of advanced countries and utilizing the best global practices. He stressed the importance of achieving excellence in delivering the best services to customers through minimizing transaction processing time and simplifying procedures.