TECOM Investments strikes alliance with US based Manpower

TECOM's proactive initiative comes close on the heels of its sterling performance at the Dubai Holding Awards 2008, winning three coveted recognitions in the categories of 'Best Health, Safety and Environment in Office Environment'; 'Best Policy and Strategy', and 'Best Entity - Gold'.

As a pre-eminent global provider of high-value workforce management services and solutions, US-based Manpower leverages its 60-year expertise to serve more than 400,000 customers around the globe.

Worth $21bn and ranked 120 in the Fortune 500 companies list, the company operates out of its network of 4,500 offices worldwide.

Abdulallatif Almulla, Group CEO, TECOM Investments said:

"Holding benchmarking workshops is critical in formulating a knowledge-based plan of action to achieve business performance objectives. At TECOM Investments, we strive towards achieving business excellence that not only boosts our financial outcomes, but also raises our employee morale to help us take well-informed decisions that act as solid foundations for future progress."

Through our partnership with our business partner Manpower, we aim to develop a framework for continuous improvement and raise the bar on our people's effort towards excellence."

As a first step marking the synergy, TECOM Investments organized a series of benchmarking workshops in collaboration with Manpower to help formulate guidelines and incorporate industry-specific methodologies for nurturing business excellence.

During the workshop, Manpower offered recommendations on a wide spectrum of services for the entire employment and business cycle including permanent, temporary and contract recruitment, employee assessment and selection, training, outplacement, outsourcing and consulting.

Hend Al Marri, Quality Management Specialist, TECOM Investments, said: "Today's business scenario calls for organisations to take a global perspective in meeting the needs and expectations of markets and customers. Organisations are, therefore, mandated to enhance their management practices for areas in strategic leadership, customer and human resources, product and process improvement, adoption of best practices and applications of appropriate technologies."

"While TECOM Investments boasts the presence of international businesses in a local environment, creating a set of guidelines and principles based on recognized indicators, objectives and compliance with local practices will provide an effective instrument to evaluate a company's performance."

The workshops also identified global best practices to develop a business strategy and analysed various measures to improve the effectiveness of customer interaction, while taking into consideration the dynamic nature of customer expectations.

Scot Latham, Regional Director of Professional Services at Manpower, noted that the path to strategic management excellence is about making a comparison of one's own performance measurements against those of other 'best practice' organizations.

He said: "The benchmarking exercise provides a platform in which business partners at TECOM Investments are able to meet with management representatives and share knowledge to enhance our understanding of business operations in the region. This is the only way we can establish benchmarks that are best tailored to business models of all kinds."

TECOM Investments recently restructured its expansive portfolio to reflect its rapid growth and strategy to constantly innovate itself to remain as market leaders.

The deal with Manpower significantly demonstrates its commitment to sustaining its position on the excellence trajectory, while seeking to rank among top tier global corporations.