Etisalat's online services leaves positive impact on customers during holiday season

Etisalat services allow customers to automatically pay their bills when it is due; renew their 'Wasel' balance automatically or manually through their mobile by dialing *122#, along with access to many other services that are available on Etisalat website.

Customers can easily manage their account through the online services; check the value and details of their bills, make payments online, recharge their 'Wasel' account and carry out many transactions quickly and safely at any time with one single click.

Commenting on this, Essa Al Haddad, CMO, Etisalat, said:

"Since we launched Etisalat Online Services, we have developed them to become one of the most state-of-the art and convenient services for our customers. Today, more than 350.000 customers use these services and carry out 1.5 million transactions every year."

Services implemented online:

Al Haddad pointed that Etisalat currently provides a number of online services through its website. These include bill payment, renewing and recharging 'Wasel' account by using the credit card or from bank accounts with Abu Dhabi national bank and Union national bank applying for internet services, call details, information on the total current amount during the last one hour including the billed amount for the month before and the amount due from the current month.

He also explained that Etisalat was the leader in delivering SIM cards for free through (Wasel) service whereby customers can buy Wasel cards for only AED165. Etisalat also allows its customers to pay for the SIM card using their credit cards online or by cash when they receive it.

Online services implemented automatically:

Essa Al Haddad also said that some services are implemented automatically without customer involvement such as paying bills when it is due through two payment alternatives - either total payments to previously specified accounts, or monthly fixed payment from registered credit card. The renewal of Wasel account can also be done automatically on the due date, in addition to recharging the account periodically on the date chosen by the customer. These transactions can be carried out very accurately online with the additional advantage of 10% extra credit. Customers can apply for these services on Etisalat website.

Customers will receive an SMS to confirm all transactions to maintain maximum convenience and ensure the highest standards of services. To avoid interruption of services, customers will receive an SMS to inform them that they do not have enough balance to cover required transactions so that they can use another credit card or use other means of payment.

Online services implemented on demand via mobile phone:

(Mobile pay) service is implemented only when needed by using the mobile phone. It allows customers to pay their Etisalat bills or recharge and renew their Wasel account using their handset by dialing (*122#). Customers can simply apply for these services on Etisalat website and choose any alternative.

AL Haddad concluded: "Etisalat online services are extremely secure as they are protected by '3D secure' system for online payments which is developed by 'Visa' and 'MasterCard' who are the leaders in issuing credit cards .This ensures the best protection without any additional cost."