Municipal officials to go on air to interact with the public

Under the initiative called "Managers on Air," anyone with a query or complaint on the civic services can dial toll free 800 4 999 and talk to senior officials on specific days.

Khalid AbdelRahim, Director of Customer Relations Department at Dubai Municipality, said the first such session would be held next Tuesday, 12 August 2008, with Ahmed AbdulKarim, Director of Public Parks and Horticulture Department, and senior officials from the department attending to telephone calls from the public. On Wednesday, 27 August, Director of Food Control Department, Khalid Mohammed Shareef, and senior officials from the department will attend to the calls. Members of the public and the trading community can talk to them on 800 4 999 from 10 a.m. to 12 p.m.

"We will facilitate an easy and smooth interaction between the public and the officials by using an advanced calls management system with a group of experienced and friendly staff from the Corporate Marketing and Relations Department, Customer Relations Department, Administrative Services Section and the hosting department in each session,"

AbdelRahim said.

He added that this initiative is aimed at bringing Dubai Municipality closer to the public and eliciting their valuable comments and feedback on the civic services and projects.

"This initiative has been discussed in detail at a recent meeting of the municipality's senior management who offered all support for the move as this can go a long way in accomplishing a higher level of customer satisfaction," AbdelRahim said.

The service would be offered on a rotation basis to the public from those department that have direct relations with external customers such as Public Parks and Horticulture Department, Food Control Department, Public Health Services Department, Waste Management Department and Environment Department.

He added that the comments, suggestions and grievances raised by members of the public would be taken seriously and all efforts would be made by Dubai Municipality to correct the flaws and simplify procedures for availing each and every service offered by its various departments.

He urged all those interested in availing this initiative to call the above-mentioned toll free number during the specific days and for any clarification or more information, they can dial the 24/7 general inquiries number: 800900.