RTA honours a customer for using E-Survey System

"The Award stems from the conviction of the RTA of the key role played by customers in ensuring the continued & fruitful interaction between customers and employees of the Main Customer Service Center, who save no effort in providing all services to customers in a bid to save their time & effort, and win their satisfaction"

said Laila Ali bin Hareb, Director of Customer Service Centers Dep't.

"RTA opted to honour Sayed Hamdi Ibrahim, who was selected for his constructive contribution in assessing the performance of the employees of the Center through using the e-survey system. This Award, which is part of Awards meant to motivate customers of the Center, will be awarded on monthly basis.

"The underlying objective of honouring customers using the e-survey system is to urge them to assess the performance level of employees of the Center, which offers 150 services through 32 counters. This is in addition to the Reception Desk, Customer Service Center Office which receives Complaints & Suggestions, and the Business Center, which provides printing & fax services to customers" added Laila.

Sayed Hamdi Ibrahim, who was awarded with June Customer Award, said that this Award was a source of pride and dignity. "It prompts the customer to hang on with the RTA, and demonstrates that the RTA recognizes the contribution of customers and seeks to provide them with the best services" he said. He expressed his pleasure with the portfolio of services rendered to customers and pinned high trust & appreciation of Customer Service Centers Dep't in general and the Main Customer Service Center in particular.

The event was attended by Ahlam Al Feel, Manager of RTA Main Customer Service Center, Obaid Suroor, Senior Officer of Customer Service, and Yousuf Al Sharhan, Customer Service Officer.