Festival Centre concierge introduces unique services and amenities

The team provides fully integrated, 5-star concierge service to ensure guests have the most convenient and relaxing time as they explore the range of shopping & dining and entertainment available.

Entertainment Services:

Abra Ride

Get away from the city's tumult and enjoy a pleasant ride along the Festival Centre's canal, while listening to traditional Arabic music.

Festival Centre Travel Service

Ready to book your next holiday? Our travel software allows you to do everything from booking flights to arranging hotels and on-site transportation.

The Big Bus

Take a ride around the city in an open-top double decker bus and discover all the fascinating sights of Dubai! Yacht service
whether it's a half-day charter or a weekend getaway, you can now take off on your next voyage straight from Festival Marina with Silver Line.

Jet Service

Seawings L.L.C. offers you one of the most spectacular seaplane tours available in the world today. Allow our concierge officers to organise for you a thrilling journey across Dubai's coastline.

Business Services:

The Business Centre

Need to sort out some quick business during your lunch break? Fax, photocopy, scan or print at the drop of the hat, with our convenient business centre offering a range of facilities.

Emirates Postal Service

Whether its sending a love letter, picking up a birthday parcel or paying your bills, the Emirates Postal service offers a complete range of competitive and customer-responsive mail and speciality services for the entire United Arab Emirates.

DHL

Need something delivered fast? Now with DHL you can courier and express parcel deliver on the same day! Visit the concierge desk for this service.

Etisalat bill payment machines

Etisalat paying machines are located at our Mezzanine level and Skywalk Electronic section.

Courtesy Phones

Need to make a quick call? Located at the South and North Oval on both levels near the restrooms are courtesy phones for all our guests.

Transport Services:

Royal Taxi Service

If you are in need of a taxi with guaranteed immediate availability at any time during centre's operating hours, visit our concierge desk and request for a Royal Taxi service. The service is priced with an addition of 10% to the local taxi service fee.

Limousine Service

If it's the superior transportation you're after, then don't hesitate to use our Limousine Service offering the latest models of Range Rover and Jaguar.

Rent-a-Car

If you wish to discover the city on your own, Festival Centre offers you the choice of Dubai's top three rent-a-car companies, Hertz, Discount and Thrifty.

Helicopter Service

Looking for an unconventional city tour? Located in the Festival Marina, Alpha Tours offers helicopter services for scenic flights over Dubai.

Valet Parking

Valet Parking is available at the VIP Entrance and the North Entrance, beside Marks & Spencer shop.

Car Wash

With starting rates for small cars and larger cars, you can return to a beautifully clean and polished vehicle after your shopping spree.

Personal Services:

Festival Centre Gift Vouchers

Festival Centre gift vouchers are available in different denominations. They are redeemable in all Festival Centre's shops and in InterContinental and Crowne Plaza Dubai Festival City hotels. They are not redeemable at banks and exchange offices.

Trolley Valet

Leave your shopping bags in safe hands while you grab a bite to eat. The trolley valet is available on the Mezzanine level.

Luggage Room / Bellboy Assistants

Shopping during your flight layover? We offer luggage rooms for visitors and tourists to securely leave their suitcases while visiting Festival Centre. Guests will receive complimentary assistance by simply visiting our concierge desks.

Wheelchairs

Festival Centre offers both electronic and manual wheelchairs upon request as complimentary service for guests with special needs.

General Services / Information Desks

Other services available include: lost children assistance, shopping assistance and much more.

Festival Centre Directories

Printed Festival Centre directories are available from our information and concierge desks. Static directories are located in each major entrance throughout the centre.