Dubai Courts joins Dubai eGovernment's AskDubai service

Through the AskDubai call centre, Dubai residents and citizens who need specific information or wish to report any grievances regarding Dubai Courts, may do so by contacting the call center.

AskDubai is a unified, bilingual (Arabic/English) contact centre connecting to government departments in Dubai via various channels including telephone, fax, email and online chat through the website.

It integrates key features of Customer Relationship Management, which has become a crucial component in many IT-enabled customer care services.

AskDubai utilizes industry-leading technologies that ensure each call gets immediate attention from an agent or an automated voice response system.

Salem Al Shair, eServices Director, Dubai eGovernment, said:

"Dubai Courts Department is another valuable addition to the list of government departments that have joined our AskDubai channel. We are certain that a large number of Dubai residents who are dealing with Dubai Courts each day will benefit from the high-quality customer service offered by our well-trained call center staff."

Maryam Abdulla Bin Lahej, Head of quality section, Dubai Courts Department, said, "Dubai Courts currently offers a host of electronic services to ensure that clients' dealings with the court are as hassle-free as possible, and we believe that by offering the AskDubai service, a greater number of clients will benefit."

Besides Dubai Courts Department, the government agencies that have joined the AskDubai service include Department of Tourism and Commerce Marketing (DTCM), Dubai Police, Dubai Municipality, Department of Economic Development, Dubai Customs, Dubai Land Department, Dubai Chamber, Department of Health and Medical Services, Dubai Airport Free Zone Authority, Department of Civil Aviation, Dubai Civil Defence, Awqaf and Minors Affairs Foundation (AMAF), Dubai Public Prosecution, Dubai Civil Aviation, Dubai Autism Centre, Dubai Islamic Affairs & Charitable Activities Department and Dubai eGovernment.