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This initiative is an ongoing programme from Volkswagen to continuously improve service standards and ensure that technicians and service advisors are kept up-to-date with the latest information and skills. It also provides a good platform to discuss with industry experts new insights and ideas in the areas of service and technology.
Mr. Hans-Dieter Keller, Managing Director of Volkswagen Middle East said:
"The main idea behind the Volkswagen Service Qualification Championship was to bring all our service employees and technicians together as a team to demonstrate their skills and capabilities in front of their peers, and for us, to recongnise their achievements. This will help build motivation amongst the team as well as increase their level of know-how."
A total of 30 qualifiers from five GCC markets advanced to the regional finals in Dubai. They competed against each other through two rounds of targeted questionnaires followed by a series of practical activities and one-to-one role plays which tested their levels of knowledge and professionalism. One master technician and one service advisor from the five markets will join the other 52 countries participating in Germany in October 2008 to compete in the Volkswagen Service Qualification World Championship for the two world titles: Volkswagen World Master Technician of the Year and Volkswagen World Service Advisor of the Year.
This Volkswagen Service Qualification World Championship, which is now in its second year running in Germany, has proven to be a great success amongst its competitors. The achievements of the service advisors and technicians set an example for day-to-day work throughout the service business, bringing a significant improvement in the all-important competitive factor of customer satisfaction and lowering the number of repeat repairs still further.
Posted by Siba Sami Ammari
