Food Control Department officials to interact with the public on 27 August

The initiative facilitates anyone with a query or complaint on the civic services to talk directly with senior officials on specific days.

During the second session on Wednesday, members of the public can dial toll free 800 4 999 and talk to Khalid Sharif Al Awadhi, Director of Food Control Department, and other officials from the department on topics related to food safety, food trade, rumours that spread through emails about different types of food or anything concerning food establishments including restaurants, coffee-shops and cafeterias.

Khalid AbdulRahim, Director of Customer Relations Department, said the Managers on Air initiative would facilitate an easy and smooth interaction between the public and the officials.

"We are using an advanced calls management system with a group of experienced and friendly staff from the Corporate Marketing and Relations Department, Customer Relations Department, Administrative Services Section and the hosting department in each session,"

he noted.

He added that this initiative is aimed at bringing Dubai Municipality closer to the public and eliciting their valuable comments and feedback on the civic services and projects.

"This initiative has been discussed in detail at a recent meeting of the municipality's senior management who offered all support for the move as this can go a long way in accomplishing a higher level of customer satisfaction,"

AbdelRahim said.

The service would be offered on a rotation basis to the public from those department that have direct relations with external customers such as Public Parks and Horticulture Department, Food Control Department, Public Health Services Department, Waste Management Department and Environment Department.

He added that the comments, suggestions and grievances raised by members of the public would be taken seriously and all efforts would be made by Dubai Municipality to correct the flaws and simplify procedures for availing each and every service offered by its various departments.