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Audi Jordan scores highest in Middle East customer satisfaction survey

The Aftersales Division of Audi Jordan, represented by Nuqul Automotive, has recently achieved the highest score of overall Aftersales customer satisfaction among all Audi dealerships in the Middle East region.

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  • Audi Jordan scores highest in Middle East customer satisfaction survey.
    Audi Jordan scores highest in Middle East customer satisfaction survey.

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Audi Jordan's team received the certificate at the 2008 Audi Service Manager Conference held in Dubai and proudly scored a benchmark for Audi's top service in the Middle East.

Through direct customer feedback the survey conducted by Audi Middle East measures the customers' service experience from time of booking to pick up on a multitude of Aftersales satisfaction values, many of which are crucial for customer loyalty.

On the occasion, Mr. Marwan Nuqul, CEO of Nuqul Automotive, commented:

"This award is yet another achievement for Audi Jordan; our dedicated Aftersales team has worked relentlessly not sparing any effort to deliver a redefined service to our customers."


Mr. Bilal Al Ribi', Head of the Aftersales Division at Audi Jordan, said "We continually monitor our customers' satisfaction to ensure our service is headed the right direction, meeting and exceeding expectations. Now that we received this award, we continue to striving towards delivering quality customer care and excellent Aftersales service" added Mr. Al Ribi'.
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About Audi
AUDI AG sold a total of 964,151 cars in 2007 and thus achieved its twelfth consecutive record year. With revenue of €33,617m and profit before tax of €2,915m, the company attained its best figures ever. Audi produces vehicles in Ingolstadt and Neckarsulm (Germany), Györ (Hungary), Changchun (China) and Brussels (Belgium). At the end of 2007, production of the Audi A6 started in Aurangabad, India. The company is active in more than 100 markets worldwide. AUDI AG's wholly owned subsidiaries include Automobili Lamborghini Holding S.p.A. in Sant'Agata Bolognese, Italy, and quattro GmbH in Neckarsulm. Audi employs about 54,000 people worldwide, including 45,000 in Germany. The brand with the four rings invests more than €2bn each year in order to sustain the company's technological lead embodied in its "Vorsprung durch Technik" slogan. Audi plans to nearly double the number of models in its portfolio by 2015, from the 25 currently on offer to 40.
Eman Hassan Posted by Eman Hassan
Wednesday, August 27 - 2008 at 12:02 UAE local time (GMT+4)

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