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Globitel inks deal with Saudi Telecom
- Saudi Arabia: Wednesday, September 10 - 2008 at 08:44
Globitel has signed a deal with Saudi Telecom Company to provide the telecom operator with SpeechLog, its call recording and quality monitoring platform. Designed to be an easy way for call centers to manage and monitor the quality of service offered to customers, SpeechLog allows call centers to record bidirectional interactions between call center agents and the customers. The system records conventional audio phone conversations and captures the agent's desktop screen activities during the call, according to a statement.
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