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"National Bank of Abu Dhabi utilizes sophisticated fraud monitoring techniques and was able to quickly detect the attacks and take urgent action to limit the problem. This includes the use of SMS alerts where customers are notified of any activities on their accounts, which has also assisted us in containing the problem."
"As part of this process we had to block certain transactions from overseas locations which may have caused some temporary inconvenience to customers traveling. This was unavoidable and we apologise to any customers inconvenienced in this way. Alternatives were also set up to allow them to access cash without penalty," he explained.
"It must be stressed that no customer will be out of pocket as a result of this incident and NBAD will fully refund any customers accounts affected by this attack," Al Shehhi confirmed.
"We also took action to notify our customers to change the PIN numbers on their VISA Electron cards as a further security precaution. It should also be noted that only VISA Electron debit cards have been involved while credit cards were not," he said.
"We are currently investigating the source of the problem and will advise further as we know. We also urge customers to change their PIN codes at our ATM's as a further precaution," he added.
"Once again, we apologise to our valued customers for any inconvenience but can assure them that we have excellent procedures in place to mitigate any further such incidents," Senior General Manager of NBAD's Domestic Banking Division concluded.
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Posted by Siba Sami Ammari
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