Ajman Sewerage Private Company prioritises customers' satisfaction

The change will be possible thanks to Ajman Sewerage Private Company Limited (ASPCL), a leading organisation dealing with Sewerage and Ancillary Services, which is prepared to launch by the end of September 2008 a competitive customer- friendly queuing system that will add more value to their tenants' experiences.

Operating from an emirate which is not threatened by a housing crisis, ASPCL invested in a new, highly-effective set of practices tailored to accurately speak about its client-centred efforts.

Apart from features such as two LCD screens, new monitoring and displaying tools, ASPCL will introduce separate tellers to serve the women and the customers with special needs. As an expression of the company's interest to promptly benefit a wide range of tenants, the counters will be managed by multi-lingual officers. Each query will be attended in a personalised manner, and a follow-up system will be accordingly implemented.

"Our company is delighted to introduce the new Customer Servicing / Queuing system and to properly answer to all the requests, increasingly important nowadays, in a multi-cultural and extremely challenging environment. Thanks to all of our tenants, partners and supporters, we will be able to positively re-evaluate the Customer Service activities in connection with our work management objectives,"

said Olivier Crasson, General Manager of Ajman Sewerage Company, at the end of the project's testing.

The new system will assist all the tenants addressing their problems to the main Customer Service Centres located in Al Zahra building as well as in Ajman Municipality and Planning Department, two of their busiest premises. The move is expected to significantly improve overall customers' impressions, as a reflection of ASPCL's commitment to revolutionise its practices and take their qualitative performance index to superior levels.

"We have carefully designed a satisfactory time-management framework pertaining to the payments and all the similar instances' processing time. This is a huge opportunity for both our customers and our dedicated staff members to approach all the issues with the confidence that their communications will run smoothly, without wasting time and energy,"

explained Jacob Illeris, General Manager of Moalajah, the company in charge of operating the sewerage system.

Part of the technical details of the new queuing system carry Al Reyami Group's signature. Two more programs are to be introduced in the next three years, with a view to translate previous solutions into tangible results and through adding a new dimension to the company's development strategy.

"We will definitely expand our services' range, in order to successfully serve the community. ASPCL' s vision is to maximize our potential based on our customer's feedback and his needs", added Rachid Qadadia, Front Office Manager with the company, in refer to the new queuing system that will soon treat all the tenants in a professional, distinctive manner.