RTA holds taxi instructors training course

Essa Abdul-Rahman Al Dossari, CEO of RTA Public Transport Agency, stated that RTA attached utmost importance to providing full training exposure to its long-serving as well as new employees.

Al Dossari said:

"We are keen to have our employees subjected to modern and effective training techniques in order to uplift their performance and upgrade the level of services offered by the RTA and affiliated agencies to customers; such as residents, tourists and visitors."

Al Dossari added, "To raise the standard of RTA drivers, particularly cab drivers, we have got to enhance the potentials of instructors at Dubai Taxi Agency and franchise companies through exposing them to modern training syllabuses. This will undoubtedly reflect positively on the performance drivers who act as RTA ambassadors as they are in daily contact with various segments of the community. They have to be well turned out in a way compatible with the tourist profile of Dubai, and its image as a premier business center in the region."

"RTA is keen to honour distinguished instructors, drivers and employees taking part in the course, who demonstrate enthusiasm and seriousness to learn different types of skills. They are doing a good job for the RTA by offering quality service to the public. We are appreciative of the good performance of employees and drivers in shouldering their assignments and contributing to the enhancement of RTA business and image across the community," added Al Dossari.

Jawad Sajwani, Director of Franchise and Control Dep't at RTA Public Transport Agency, elaborated on the course and said:

"The first day of the course included methods of training on effective educational modules, and the session witnessed open discussions to explore potentials of improving performance, methods of boosting trainee self-confidence, presentation patterns, and feedback. It also included an introduction to training techniques, with particular reference to trainees, how to apply training techniques to the agency as a whole and training units in particular, and receiving feedbacks from individuals and groups."

Sajwani added, "The second day turned attention to application of effective training skills on training courses adopted by instructors to train taxi drivers. These included methods of providing on-job training to instructors, measuring the effectiveness of training, applying methods of verification, and measuring trainee's aptitude for learning."

"The third and final day of the course reviewed the training programme particularly the personal development aspect, and how to cope with problems related to attitudes of trainees. It also covered the individual development plan, implementation opportunities, business plans, instructor roles, and discussion methods," added Sajwani.