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Wednesday, February 10 - 2010

Buzz Contact Centre Solutions is recognized by the prestigious IAOP 2008 Global Outsourcing 100

  • United Arab Emirates: Monday, October 06 - 2008 at 11:55
  • PRESS RELEASE

Buzz Contact Centre Solutions, the first contact centre in the Middle East to provide a comprehensive range of outsourced solutions, has added another feather to its cap by being recognized by the International Association of Outsourcing Professionals (IAOP), the world's premier outsourcing conglomerate.

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  • [left to right]:  Mr. Tarun Gulati, General Manager of Buzz Contact Centre Solutions; and Mr. Suvo Sarkar, General Manager, Retail Banking at Emirates NBD.
    [left to right]: Mr. Tarun Gulati, General Manager of Buzz Contact Centre Solutions; and Mr. Suvo Sarkar, General Manager, Retail Banking at Emirates NBD.
The centre has achieved three key recognitions on the IAOP Global Outsourcing 100 program, the most widely referenced global ranking in the outsourcing industry.

The IAOP Global Outsourcing 100 lists Buzz Contact Centre Solutions among the Best Ten Rising Stars in Revenue Growth, Best Ten Rising Stars by Employee Growth and an Outsourcing Company with Most Employees in the Middle East.

This is a significant achievement considering the fact that IAOP has over 40,000 corporate, professional, and associate members worldwide, and the competition for a place in the prestigious list is nothing short of intense.

"We are very delighted to be recognized by The IAOP Global Outsourcing 100. This achievement is a reflection of the untiring efforts put in by our employees at all levels"


said Tarun Gulati, General Manager of Buzz Contact Centre Solutions.

"IAOP has played a significant role in making the world a smaller place by bringing together the world's leading outsourcing customers, providers and advisors on one platform, and we are proud to play our part in this," he added.

Established in 2002, Buzz Contact Centre Solutions has set new benchmarks in the field of outsourcing in the region and their portfolio includes some of the biggest corporate names in the Middle East. Their unique management practices have helped provide their clients with significant cost savings, improved productivity and quality levels and other value added services, resulting in their due recognition by the US-based IAOP. They are now part of an elite group at IAOP that includes outsourcing leaders and industry experts representing Fortune 500 companies, as well as top companies of all sizes, industries and academia from around the globe.
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About Emirates NBD
Emirates NBD (DFM: ENBD) is the biggest banking group in the Middle East by assets. The Group has a leading retail banking franchise in the UAE, with over 115 branches and over 488 ATMs. It is a major player in the UAE corporate banking arena, with a combined market share of almost a fifth of corporate loans. It also has strong Islamic banking, investment banking, private banking, asset management and brokerage operations. The Group has operations in the UAE, the Kingdom of Saudi Arabia, Qatar, the United Kingdom and Jersey (Channel Islands), and representative offices in India, Iran and Singapore.

About National Bank of Dubai
Founded in 1963, National Bank of Dubai is the oldest, locally incorporated bank in the Southern Gulf. Known as the bank with a performance that is second-to-none, NBD has built a reputation of stability and strength much appreciated by shareholders and customers alike. Recognizing this leading performance, NBD has been awarded with the Dubai Quality Award for the year 2005.

Offering diversified financial services, NBD is a leader in corporate banking. Its portfolio covers a wide range of services including transport, real estate, construction, manufacturing, tourism and service industries throughout the region. In addition, NBD's private banking services, offer highly tailored solutions to preserve and protect the personal wealth of its customers. Furthermore, NBD offers customers automated banking services, which consist of an internet service (NBD Online), a telebanking facility (NBD Telebank), an SMS based service (NBD Mobile) and an online brokerage trading in UAE shares through its subsidiary, NBD Securities.

NBD also recently established NBD Investment Bank which is its' investment arm operating from DIFC. With a comprehensive card portfolio that provides an array of benefits, NBD has, over the years, built a wide ATM network as well as Point of Sale terminals in select locations throughout the UAE.

National Bank of Dubai currently has an extensive branch network that includes 39 branches throughout the UAE. In addition, NBD also has a branch in London and Qatar as well as a representative office in Tehran.


About Emirates Bank
Emirates Bank is the flagship institution of the Emirates Bank Group and epitomizes the dynamism of the group. Since inception in 1977, the bank has constantly strived to offer cutting-edge corporate and retail products and services, supported by investments in technology and a commitment to service excellence. The bank's Consumer Banking division offers a full range of products and services comprising accounts, deposits, loans, cards, mortgages, investments and insurance, to meet the customer's every financial need. In addition, its priority banking customers can benefit from relationship management support, specialized products, and other advantages, through the Al Shaheen Club.
Emirates Bank has one of the largest branch and ATM networks in the country providing customers with easy and convenient access. Customers can also bank 24 hours through online and phone banking, as well as benefit from a wide variety of bill payment options.

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