Acer Peace of Mind scheme boosts customer confidence

The package includes Acer Advantage and Collect, Repair and Return schemes, as well as 15 service centres across Europe, Middle East and Africa (EMEA) capable of handing 5,000 repairs and 18,000 calls each day.

Acer advantage is a warranty extension programme which customers can avail when purchasing any Acer product.

It guarantees a 'priority repair service' at Acer repair centres or on a customer site.

Quicker response time and free accidental damages are other benefits which come with purchasing Acer advantage.

It also guarantees customer support via telephone, fax, and e-mail for the duration of the extension.

"Acer is a very consumer focused organisation," said Eugene Thomas, Director Customer Service Division, Acer Computer ME.

"Superior after sales service is what distinguishes us as a brand with great traction. Acer customers can always count on a dedicated and timely service in order to better use the products they purchase."

In addition, Acer provides a pioneered 'pick-and-drop scheme' for notebooks and LCD monitors.

Customers can have their products picked up, repaired and delivered to their door steps.

This unique scheme has been recently voted best customer initiative by a leading Middle East IT magazine.

"Innovative products and superior customer service is crucial to enhancing the Acer experience. Customers can always rely on Acer's commitment to providing superior service," added Thomas.

Acer advantage customers are also entitled to a 30% discount when purchasing a spare notebook battery.