Customer Service Week kicks off at the Four Points by Sheraton Downtown Dubai

This initiative, is designed to celebrate Starwood associates globally who deliver service excellence to customers throughout the year.

Mr. Amr Hamed, Executive Assistant Manager at the Four Points by Sheraton Downtown Dubai explains:

"This initiative is a perfect occasion to recognize the continued efforts of our associates and reinforce our commitment to excellence. It also allows an opportunity to engage and show appreciation for our customers, both internal and external."

He adds: "The communication around the initiative is a joint effort between Starwood colleagues around the globe. Senior Leaders from Starwood's corporate and divisional offices will be delivering a daily message to our associates.

The initiative started at the Four Points by Sheraton Downtown Dubai with great different activities, from "One team One Journey" activity where the hotel HODs swapped jobs with the staff in the cafeteria & other different service areas. As well as a nice "An Unexpected Customer Service Experience" from the hotel management to hotel guests by offering an expected complimentary breakfast items "TO GO" corner.

The week will continue with many other activities involving the hotel management, the associates and the guests. Such as, a "Delight Their Journey" activity where the hotel management and associates will surprise their long staying guests with different delights. Another activity will involve the Sales team & the hotel management surprising their loyal clients & the owners in their offices with breakfast boxes, the activity called: "Stronger Relationship".

The Customer Service Week will end at the Four Points by Sheraton Downtown Dubai with a cocktail party for associates celebrating their success and commitment to deliver the best in service.