Nortel brings secure financial communications to Arabian Capital

The solution provides voice and data services such as mobility and real-time collaboration, making employees more productive and improving responsiveness to customers while reducing operational costs.

Offering a full range of Islamic compliant investment solutions to the business community in the region, Arabian Capital also required a network solution that guaranteed business continuity, ensuring customers and staff stay connected - no matter what.

Arabian Capital now has an "always-on" infrastructure providing uninterrupted services and dynamically adaptable security to stop threats as they occur.

The new infrastructure, designed and implemented by its regional partner Baud Telecom Company, has simplified communications through one-click access to email, voice, unified messaging for staff at headquarters.

To improve customer service, Nortel and BTC have provided Arabian Capital with multimedia call capabilities to ensure customers and investors are quickly connected to the right representatives and analysts with the most suitable expertise for their queries.

"Nortel's technology has allowed us to implement a very reliable network that is critical to our financial and brokerage services."

said Mohammad H. Al Suliman, vice president, Chief Operating Officer, Arabian Capital.

"Easy to manage and flexible, our new network will grow with our multi markets business needs and allow us to keep expanding communications that improve our services toward our investors, we justify Nortel selection by believing in providing our investors a state of art technologies to serve their needs and financial transactions in reliable and secured manner."

"In today's global banking and finance market, organizations are under pressure to improve the service they offer customers while simultaneously cutting business costs."said Ramin Attari, vice president and managing director, Nortel Middle East.

"The need for instant access to information and news put a lot of pressure on the IT infrastructure. Unified communications represents an outstanding opportunity to accelerate business processes and enable employees to be more responsive to customers and coworkers."

The Nortel Business Communications Manager (BCM) 400 with Professional Call Center software formed the central part of the solution implemented at Arabian Capital Headquarters, including Nortel IP Softphone 2050, IP Phone 1120E and IP Phone 1140E.

Nortel Ethernet Routing Switch 8300 and Ethernet Routing Switch 5520 provided a high-speed resilient, highly secure, scalable and intelligent data network.

Nortel Application Switches deliver application availability, performance and security by balancing and accelerating traffic and by giving IT Managers control over their network.

Nortel CallPilot Unified Messaging combines voicemail, fax and e-mail into a single location that can be accessed from anywhere, whether over the Internet or by telephone.

Nortel WLAN Security Switch 2360/2361 for wireless connectivity enables employees to work from any desk or on the move.

Third-party studies have shown that unified communications technology from Nortel can help improve productivity by as much as 18% and provide a return on investment of as much as 178%.

In addition, Nortel's energy-efficient technology can help manage costs and reduce environmental impact, providing up to 20 times the performance and seven times the resiliency of competitive solutions while consuming up to 40% less energy and costing up to 50% less to own and operate.