"Cleanup" Campaign during the Customer Service Week @ the Four Points by Sheraton Sheikh Zayed Road Dubai

This special week is initiated to celebrate Starwood associates & guests globally.

Mr. Mohammed Aghoury, the hotel Executive Assistant Manager when says:

"This initiative is a perfect occasion to recognize the continued efforts of our associates and reinforce our commitment to excellence. It also allows an opportunity to engage and show appreciation for our customers, both internal and external."

He adds: "The communication around the initiative is a joint effort between Starwood colleagues around the globe."

The initiative included different exciting activities involving the hotel associates & guests. After an early morning " CLEAN UP" campaign where all hotel HOD's & Excoms worked together in cleaning the hotel parking, backyard & building surrounding, the initiative continued with a nice breakfast to go surprise dedicated to the hotel guests as " Delight their Journey" experience. For the hotel long staying guests, little surprise treats were put in their rooms as " Unexpected Customer Service" experience followed with a nice evening cocktail reception at the hotel roof top pool for a breathtaking view.

The week carried on with the same enthusiasm and team spirit. A surprise visit to the hotel accounts & owners in their offices with late breakfast baskets were done the Four Points by Sheraton Sheikh Zayed Road sales team, EAM and other HODs for "Stronger Relations". All activities ended with a nice staff gathering reception at their cafeteria where the best Customer Service Stories experiences were awarded as well as the Stars of the month and the Supervisor of the quarter.