Planning Department officials to interact with the public on 16 October

The initiative facilitates anyone with a query or complaint on the civic services to talk directly with senior officials on specific days.

During the third session on Thursday, members of the public can dial toll free number and talk to Dawood Al Hajri, Director of Planning Department, and other officials from the department on topics related to urban planning, zoning regulations, and a variety of services provided by the Planning Department.

Khalid AbdulRahim, Director of Customer Relations Department, said:

"The Managers on Air initiative would facilitate an easy and smooth interaction between the public and the officials. We are using an advanced calls management system with a group of experienced and friendly staff from the Corporate Marketing and Relations Department, Customer Relations Department, Administrative Services Section and the hosting department in each session."

He added that this initiative is aimed at bringing Dubai Municipality closer to the public and eliciting their valuable comments and feedback on the civic services and projects.

"This initiative has been discussed in detail at a recent meeting of the municipality's senior management who offered all support for the move as this can go a long way in accomplishing a higher level of customer satisfaction," AbdelRahim said.

The service would be offered on a rotation basis to the public from those department that have direct relations with external customers such as Public Parks and Horticulture Department, Food Control Department, Public Health Services Department, Waste Management Department and Environment Department.

He added that the comments, suggestions and grievances raised by members of the public would be taken seriously and all efforts would be made by Dubai Municipality to correct the flaws and simplify procedures for availing each and every service offered by its various departments.

He urged all those interested in availing this initiative to call the above-mentioned toll free number during the specific days and for any clarification or more information.