Towell Auto Centre bags No 1 position globally

TAC received the Global Customer service AWARD for the year 2007 in recently held CS meet in Bahrain. Award was presented by Mr. Kozo Kawakami Executive Officer & General Manger Customer Service Division Mazda Corporation, Japan.

The joint second prize was shared by Mazda Motors (Hong Kong) Limited in Hong Kong and Vehiculos Mazda de Venezuela C.A in Venezuela.

The results were primarily based on all the distributors' achievements year on year (YOY) on various measurement criterions such as business growth in terms of parts sales and accessory sales, Parts availability, stock depth, Customer Service & Retention, Quality and Service Readiness, predetermined for the year 2007.

"The team at TAC have received record growth in the Sales and After Sales and Service department over the last year and the trend is continuing in this year too. We have noticed a high growth in the Customer Satisfaction Index and have made extensive efforts in the past several years to reach out to more and more customers through various showrooms and service centres across the country and this award is recognition of all our efforts. Our mystery shopping surveys have also helped us tremendously in improving our customer service. We are very happy to receive this award and will continue our endeavour to provide our customers with the best in class."

says Kasthurirengan CEO, TAC.

L R Ragendran, General Manager, Parts Division, added,

"This award was possible because of the continuous improved efforts of the parts and service departments at TAC. The Parts & service team is continuously improving customers service over last few years. With improvement further being done many areas like new addition of customer friendly service points, competitive prices on parts and labour and with our CRM centre and various parts and service promotional programmes, we only hope that our customer service is further enhanced."

With consistently maintained high parts availability of 98.2%, and improved customer retention coupled with several innovative and exciting promotions, there is certainly no looking back for TAC.

Towell Auto Centre provides quality service to all models of Mazda and makes owning a Mazda extra pleasant with its efficient after sales service and quick response time.

A network of 9 service outlets and 10 parts outlets spread across the Sultanate supports customer service.

It offers quick, efficient service with genuine parts available for all models and highly trained staff who pride in their quality of service.