Strengthen your internet connectivity at the click of a mouse, with Etisalat's 'eSupport'

eSupport is an intelligent software, which if downloaded on customer's computer, can proactively and effectively resolve most common Internet connectivity issues, minimizing the need to call helpdesk, call-center for support. One of the first in the region to launch self-service and auto fix software, eSupport is a free service for all Etisalat Broadband Al Shamil, Business One and dial up users, and can be downloaded from www.etisalat.ae/esupport. Etisalat projects the subscription for eSupport to grow to 200,000 in the next three months.

The eSupport software enables customers' computer to become self-repairing devices with an ability to resolve common connectivity challenges such as changed network settings, network adapters, fixed IP addresses, incorrect proxy server settings or modem configurations. Solving these incidences through automated software can effectively result in enormous time and cost efficiencies for the customers.

For major connectivity issues, the program also gives users a personal Support code to facilitate rapid technical support through Etisalat's Customer Care Center (101). The software enables the call center technicians to remotely access the connected computer to resolve advanced network problems, providing a quick and easy resolution.

Besides the two features mentioned above (autofix and remote maintenance), eSupport allows customers to receive frequent alerts sent by Etisalat to the users making them aware of global internet warnings.

Commenting on eSupport, Khalifa Al Shamsi, Vice President Marketing/Consumer, Etisalat, said:

"Self-help technologies like eSupport are becoming quite popular across the world as they reduce human dependency and are efficient for both the customers and organizations. eSupport is a proactive measure from Etisalat which will help our growing customer base to deal with minor connectivity issues on an immediate basis. eSupport will not only expedite problem resolution at the customer end, but will also result in higher customer satisfaction and create newer benchmarks in proactive customer support."

While eSupport auto fix feature is compatible to most internet modems, routers. Remote maintenance feature require the modem / router to be supporting the new standard TR69.

Etisalat encourages all our valued customers having old or new modem types, to download this new application to make use of this new efficient, convenient and time saving time saving tool.