• HSBC

Using technology to improve the queuing experience

Ashish Panjabi, Chief Operating Officer at Jacky's
Ashish Panjabi, Chief Operating Officer at Jacky's
Ever wondered what happens to your ticket info when you queue at the bank? Or stand in line at a government office? Ashish Panjabi, Chief Operating Officer at Jacky's, explains to Rob Jones how companies use that information at the back end to track and improve their customer services. Plus he highlights bank trials with RFID tags which will mean they will know as soon as you walk into a branch.

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