Infor celebrates successful Nakheel EAM pilot and additional $3m investment

This improved visibility will enhance customer service and ensure that efficiencies are maximised across Nakheel's property portfolio, which includes the Palm trilogy - the world's three largest man-made islands.

Infor EAM is integrated with Nakheel's existing CRM system, facilitating a holistic view of all company and third party assets and maintenance processes, and allows users to track service requests in real-time. Assets from bridges and cranes to pumps and air conditioning systems, can now be serviced with an improved turnaround time - thus maximising productivity whilst minimising costs.

The advanced functionality inherent in Infor EAM allows Nakheel to escalate priority service requests, while an online portal enables Nakheel's customers to check the status of their work requests and scheduled maintenance.

"Infor EAM enables us to honour our customer service agreements across millions of assets," said Chris O'Donnell, CEO, Nakheel. "We had no hesitation in capitalising on the benefits realised in the pilot phase by extending our investment in the solution. The additional licenses empower all users in our Dubai operations to measure the service levels, reliability and cost of assets across our property portfolio. This degree of visibility and control will help us to identify areas where costs can be reduced and service levels improved."

"Nakheel's extended investment in Infor EAM is testament to the functionality built-in to the solution," comments Paul Hammond, GM & RVP Middle East, Infor. "Infor's EAM solutions enrich the operations of enterprising companies like Nakheel through providing them with the tools to better manage their assets. Nakheel is already benefiting from accelerated productivity and tighter cost control, which is vital as the company continues to grow its property development and management portfolio."