Now operating nine car rental branches across the UAE, the company called in a prominent Dubai-based human resource consultancy to put its customer-facing staff through an intensive service training programme.
This was designed to help front desk staff and fleet supervisors deal with challenging situations, enhance their understanding of customers' perspectives and expectations, and strengthen their rapport building principles and questioning and listening techniques.
"It was great to join up with colleagues from other branches and exchange ideas and gain experience with them," said Jean Oliva, Customer Service Representative at the Hertz main branch on Dubai's Airport Road.
Bob Farrow, general manager of Hertz UAE, which is part of Al- Futtaim Sons, said:
"We will continue to invest in this kind of specialist training for our employees as we believe this is crucial in creating a culture among our staff that focuses entirely on customers.
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Hertz UAE service drive in top gear
- United Arab Emirates: Monday, January 20 - 2003 at 14:28
- PRESS RELEASE
Hertz UAE has given new drive to its ongoing efforts to boost service to car rental users.
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Hertz is the world's number one car rental company and operates from approximately 7,000 locations in more than 150 countries. In the Middle East, Hertz is represented by franchise operations in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, the UAE and Yemen and by general sales agents in Saudi and Bahrain.
Posted by Anne-Birte Stensgaard, News EditorMonday, January 20 - 2003 at 14:28 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Wed Sep 10 2003.
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