Government Departments in Dubai and Abu Dhabi employ Ethos to deliver customer service

Ethos Consultancy specialises in providing bespoke service measurement, such as, mystery shopping and customer satisfaction solutions, and training services to private and government departments around the region and has developed radically innovative methods for measuring customer experience. Leaders in their field, Ethos utilises the latest technologies and developments in customer service to better help the UAE Government and private companies to understand why Customer Experience Management and Customer Loyalty are so important for their organisations.

Today Ethos is a powerhouse in providing customer service solutions and was honoured by the UAE Prime Minister's Office to develop and deliver the UAE federal government's Service Excellence programme. Launched under the directive of His Highness Sheikh Mohammad bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, the initiative falls in line with the UAE Strategy that lists improvements in the government sector and enhanced customer service as its primary objective. This programme is being delivered across 40 ministries / authorities and involves the customer service performance measurement of each ministry and authority's 3 delivery channels of location, telephone and website.

"The UAE government is setting a positive example for the rest of the region by taking the initiative to further develop and sustain improved customer service within all national sectors. At Ethos we firmly believe in delivering quality customer service and we will endeavour to deliver such necessary requirements to government as well as non-government organizations, in improving the customer enhancement on how departments and businesses run and the relationships that they maintain with their clients,"

said Robert Keay, Ethos Consultancy Managing Director.

Ethos is an innovator wanting to break the status quo. With their rigorous research and analysis, they develop methodologies that help clients reach their goals faster and better. Ethos is surely committed to shaping customer service in the future through innovation and commitment to achieve excellence and take great pride in raising the standards in both government and private institutions across the region.

In 2005, Ethos was the first and only company to release the first ever Bank Benchmarking Study in the UAE. With the success of this report, the study became an annual agenda on the list of all UAE retail banks. The 2008 Bank Benchmarking Report is due to be released later in November 2008.