Mazda Service Drive witnesses a huge turnout

The service drive is the fourth successful one to have been held by Mazda in the Sultanate, and was conducted in three stages. In the first stage, car owners drove in and registered their concerns. The cars then graduated to the second stage where the Mazda service personnel flown in especially from Japan undertook a thorough mechanical check on the cars. In the third stage, a meticulous analysis was conducted, and customers were given a final diagnosis of their cars.

Based on the advice of the Mazda service experts, customers were then recommended to bring their vehicles back to Mazda workshops for any part changes or services required. Customers that register during the service drive can bring back their vehicles before December 31st, and avail discounts of 50% on parts and 30% on labour, as well avail of other fabulous offers and free services.

"Customer service at Mazda does not end once the car is sold to the customer. We are constantly bettering and upgrading our after sales service. The service drive too, is a means to ensure that our customers are better served and informed even post the sale of the vehicle. Through the service drive, our aim is to provide customers with an extra information and know-how of their vehicles. We also encourage them to maintain their vehicles with our quality service centres,"

says Annurag Chawla, Head of Marketing and Communications, Towell Auto Centre.

With the recent winning of the world renowned global customer service award in 'Overall Customer Service', and the Sales Satisfaction Index Award 2008, Towell Auto Centre have further raised their standards of after sales and parts service.

Towell Auto Centre provides quality service to all models of Mazda and makes owning a Mazda extra pleasant with its efficient after sales service and quick response time. A network of 9 service outlets and 10 parts outlets spread across the Sultanate supports customer service. It offers quick, efficient service with genuine parts available for all models and highly trained staff who pride in their quality of service.