Batelco wins award for Best Customer Care in the Middle East

Last week, Batelco officials were informed by the event organisers that they had been named as one of only three finalists in the Best in Customer Care category by an expert panel.

Nick Di Marzo, Batelco General Manager Consumer Division, who was present to collect the award said that he was delighted that the Kingdom of Bahrain's leading telecommunications provider was being recognised as best in the region for customer care.

Batelco CEO Peter Kaliaropoulos congratulated all the teams involved in bringing the award home to Batelco at a gathering held at Batelco Headquarters to mark the occasion.

"Well done to all those involved for the continuous dedication that has made this possible. We face very stiff competition at home and in the region today and we should all be very proud that a Bahraini company has come out ahead of so many bigger organisations to win this award."

The Telecoms World Awards recognise and celebrate those companies and individuals who have demonstrated an unparalleled ability to succeed, continually set standards of excellence, and who will continue to be the future stars of the industry.

"This recognition by the industry reflects our commitment to our customers and recognises the significant improvements made to differentiate Batelco and provide our valued customers with outstanding 24/7 customer service across mobiles, fixed and internet, services," said Mr. Kaliaropoulos.

"Batelco remains committed to delivering both cutting-edge telecommunications and best customer services to its customers in Bahrain and the MENA region," he added.

Last year, Batelco was named as the industry's Best Internet Service Provider in MENA region. Additionally, in 2006, Batelco came out trumps in the Fixed Operator of the Year challenge in the MENA region.

More recently, Batelco won an award at the 2008 Printing Innovation with Xerox Imaging Awards. The company was first in the Middle East and 2nd in the world in the 'Telecom Bills for GSM with Fixed Wire' category, against approximately 500 entries from all over the world.