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Nuetel Communications launches 24/7 help desk

Nuetel Communications the Kingdom's first triple play services provider launched a 24/7 help desk support in its NOC (Networking Operating Centre) in Amwaj Islands.

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The help desk will help improve customer service levels and have a greater number of interactions with the customer, the company provides round-the-clock help desk services, which may include queries related to any technical problems, faults and queries.

"Immediate assistance and technical support are always available through the toll-free Help Desk on 800 Amwaj. Customer can reach a trained agent who is capable of responding to client needs of any type, at any time and act with self reliance, make decisions with minimum supervision."

Said Mahmood Hashimi, Chief Commercial Officer, Nuetel Communications.

The Nuetel help desk is managed by Nuetel's strategic partner BT (British Telecom) and will act as the customer's first point of contact with Nuetel on technical problems, queries and as fault reception point, they will manage fault progression through to satisfactory resolution.
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Related site: http://www.nue-tel.com

Notes and media contacts

About Nuetel Communications:

Headquartered on Amwaj Islands in Bahrain, the telecommunications company kicked off its operations in September 2006 and is providing "triple play" converged services to its clients. Nuetel uses its technologically advanced IP infrastructure and facilities to provide innovative and intelligent service solutions in Amwaj Islands and across Bahrain.

For more information, please contact:
Latifa Isa
Manager- PR & Marketing
Nuetel Communications
Tel: 16033016
Ehab Al-Abbadi Posted by Ehab Al-Abbadi
Monday, December 01 - 2008 at 13:48 UAE local time (GMT+4)

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