Globitel solution now rated "Avaya Compliant"

SpeechLog helps businesses deploy optimized Quality Assurance techniques to better control and improve the Quality of Service offered to its customer base in addition to recording Agent/Client interactions for any liability purposes. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 5.1 and Avaya Application Enablement Services 4.2, Avaya SIP Enablement Services 5.0, and Avaya 46xxSW IP Telephone, and Avaya 96xxSW Telephone.

"Having our top selling product SpeechLog compliant with key Avaya Contact Center solutions is a major step in the lifetime of this six year old product," said Mr. Samer Halawa, President of Globitel. "Customers both in Middle East and Africa are demanding easier and more transparent interoperability between enablement solutions and existing telephony infrastructures for faster and more reliable integration; having SpeechLog successfully tested with Avaya will ensure that these demands are met".

One of the companies benefiting from the interoperability of Globitel and Avaya solutions is EXTENSYA, a business that specializes in business process outsourcing.

"Since the installation of SpeechLog, we knew that this solution was different," said Mr. Sulaiman Ellayan, Operations Director - Extensya. "SpeechLog's installation was a breeze and we had no technical implications with the integration process; a fact that saved us a lot of time and effort."

Globitel is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Gold member of the program, Globitel is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

"Companies like Globitel are expanding the choices available to Avaya customers," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can communications-enable their operations and make critical information readily available to both clients and employees."