The damage to all three cables is located between Alexandria (Egypt) and Italy in the Mediterranean Sea
This has led to high levels of network congestion and degradation of international voice service and data traffic in the region impacting all customers in the UAE, LEVANT, Egypt and other parts of Africa.
du has taken immediate steps today and re-routed data and international voice traffic east through alternative cable systems through the Ear East and Western United States.
The top 50 voice destinations are now unaffected and only 15% degradation overall remains. Internet capacity is reduced but again additional capacity is being activated to the East which will restore performance to more normal levels.
This incident is not under du's control. However, du is trying to ascertain the reason of the damage from cable operators and is committed provide further updates and actions being taken.
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du issues a statement to alert its customers to a degradation of voice and internet services
- United Arab Emirates: Saturday, December 20 - 2008 at 09:27
- PRESS RELEASE
du is issuing this statement in order to alert its customers to a degradation of voice and internet services that occurred on 19 December 2008 as a result of cuts in submarine cable systems SEA-ME-WE 3 and SEA-ME- WE 4 and damage to Reliance's FEA submarine cable.
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Notes and media contacts
For further information, please contact:Luma Jasim Bourisly
Senior Director, Public & Media Relations, du
Tel: +971 4 3622134
Fax: +971 4 3646260
Posted by Rana MesbahSaturday, December 20 - 2008 at 09:27 UAE local time (GMT+4)
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